IT Support Officer (Help Desk)
- Values-based organisation
- Genuine work-life balance culture with great benefits
- Dynamic and supportive team
- $74,794 - $78,256 plus superannuation
About the role
The Uniting Church in Australia, Synod of Victoria and Tasmania, has an exciting opportunity available for a motivated IT Help Desk Support Officer to put their skills to good use in a busy, growing environment.
This is a full time role, based in the brand new facilities of our Melbourne CBD office.
In this role, you will provide first and second level technical support to wide range of clients across the organisation via phone calls, emails and in person. This includes workstation, printer, Citrix, O365, user management, networking as well as support for various legacy hardware and software applications.
You will also be required to travel to various sites across the Melbourne region to assist with onsite hardware and networking issues.
As a part of a small and inclusive IT team, you will work closely with the help desk support team as well as engineers and managers across the business unit to provide solutions for complex tasks and work to continually support the organisation’s day to day functions.
For a more detailed description of the responsibilities of the role, please see the position description.
About you (Key Selection Criteria)
To secure this role you will have:
- Tertiary qualifications in a related discipline or equivalent industry experience
- Demonstrated experience in a help desk role in a large organisation
- Recent and proven technical experience working in and supporting a large Citrix environment
- Knowledge of administering MS Office 365 (Experience in a NFP environment welcome)
- Excellent communication skills both over the phone and email
Applications close: 27 January 2022
To apply click the ‘Apply Now’ button below
We will be reviewing applications as they are received.
Applications from recruitment agencies will not be accepted.
About us
The Uniting Church in Australia is the third largest church in Australia, and a leading presence in the not-for-profit sector. The UCA is deeply committed to faith, justice and the community, and is one of the largest national providers of community services outside of Government.
We are a vibrant, people-focused team that recognises the talent and dedication of our employees. As an employer, UCA values justice, inclusion, compassion, shared leadership, respect, integrity, wise stewardship and innovation.
We offer a professional and friendly work environment with great staff benefits.
UCA is an inclusive workplace that embraces diversity and equal opportunity in employment. We welcome applications from all candidates from culturally diverse backgrounds, First peoples and all others regardless of age, ethnicity, religion, disability and sexual orientation.
UCA is committed to providing a safe environment for all including children. Successful candidates are required to undergo a National Criminal History Check and sign a Keeping Children Safe Code of Conduct. Successful candidates may also require a Working with Children Check.